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Mistake when rendering: Parts of the Image missing

Explorer ,
Jan 15, 2018 Jan 15, 2018

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Hello everyone!

I am faceing a srange mistake when rendering my image (please see image attached). I have had this problem on 5 or 6 different projects. The mistake occurs when i am using PSD-Output (16bit) medium with medium quality.

PC: Win 10; 16 GB Ram; AMD FX-8320; Nvidia GeForce GTX 970.

Has anyone an idea? Or do you need more information?

Zypri

screen-renderfehler.png

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correct answers 1 Correct answer

Adobe Employee , Jan 16, 2018 Jan 16, 2018
Hi Christoph!  Sincere apologies, we are aware of this issue with the rendering.  It is related to the metallic properties of the material combined with the render quality.  A current work around is to change the properties of the materials in your scene.  You can access the materials on an object by double clicking the object. In the properties panel if the metallic value is set to 1, change it to 0.9.  That should fix the render issue on higher quality renders.

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LEGEND ,
Jan 15, 2018 Jan 15, 2018

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so does rendor on high setting fix it?

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Explorer ,
Jan 15, 2018 Jan 15, 2018

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No. Tried it before. It's the same result. There are exactly the same parts missing. Only on low resolution there are no parts missing...

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Adobe Employee ,
Jan 16, 2018 Jan 16, 2018

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Hi Christoph!  Sincere apologies, we are aware of this issue with the rendering.  It is related to the metallic properties of the material combined with the render quality.  A current work around is to change the properties of the materials in your scene.  You can access the materials on an object by double clicking the object. In the properties panel if the metallic value is set to 1, change it to 0.9.  That should fix the render issue on higher quality renders.

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Explorer ,
Jan 16, 2018 Jan 16, 2018

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Thanks! That worked out fine. I set opacity to 0.99.

Only thing is: The objects were not metal (set to "0"). I used "plastic" as material.

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New Here ,
Jul 24, 2019 Jul 24, 2019

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I am having this issue when using plastic materials. Are there any other known workarounds?

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LEGEND ,
Jul 25, 2019 Jul 25, 2019

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yes the workaround is to set it to .9 instead of one

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