No Starter Assets

[PEMB02]

Hello! I just recently installed Adobe Dimensions, and I seem to have no starter assets in my library. I've tried reinstalling the app and using a previous version, but it still doesn't seem to solve my issue. Is there any way to fix this? I have no idea if this is an issue with my laptop or an issue with the app itself. Thank you.

Here's how it looks for reference:

Here's my device specs if it matters:

Processor: AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz

RAM: 8.00 GB (7.37 GB usable)

[Ares Hovhannesyan]

It's not system or OS , hardware problem. Try Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[PEMB02]

Hi! I used the Creative Cloud Tool and reinstalled Dimension, but I still don't have any starter assets. 

[Ares Hovhannesyan]

Here are some methods that may be can help.

Check Compatibility Settings:

• Right-click on the Adobe Dimension executable (exe) file.
• Choose Properties.
• Go to the Compatibility tab.
• Click “Run compatibility troubleshooter”.
• Follow any prompts and test the package. This process has resolved loading issues for some users².

Clear Cache and Preferences:

• Sometimes corrupted cache or preferences can cause issues. Try clearing them:
  • Close Adobe Dimension.
  • Navigate to the following folder:
    • Windows: C:\Users\<username>\AppData\Local\Adobe\Dimension CC
    • macOS: /Users/<username>/Library/Application Support/Adobe/Dimension CC
  • Delete the “Cache” and “Preferences” folders.
  • Restart Adobe Dimension and check if the assets load.

[PEMB02]

I've tried both, but they still haven't solved my issue sadly. 😅 Thank you though

[Ares Hovhannesyan]

I have upvoted your quary and team will review soon.