• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

open heavy files

Community Beginner ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

Ciao

scusate se scrivo in Italiano. Purtroppo ho alcuni problemi ad aprire alcune files pesanti. Mi si blocca la schermata e non si apre più niente. Devo forzare la chiusura del programma. Gli altri files più leggeri non mi danno problemi.

Cosa posso fare?

 

Grazie

 

[edits ussnorway]

Senza titolo-1.jpg

Hi

sorry if I write in Italian. Unfortunately I have some problems opening some heavy files. 
The screen freezes and nothing opens. I have to force the program to close.
The other lighter files don't give me problems. What can I do?   Thanks

 

TOPICS
Bug , Crash or freeze , Performance , Problem or error , Windows

Views

361

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 29, 2019 Nov 29, 2019

Copy link to clipboard

Copied

looking at the screengrab I'd say your system ran out of ram... try closing all the other software first and see if Dimension can manage then

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 29, 2019 Nov 29, 2019

Copy link to clipboard

Copied

This morning when I turned on the computer I opened the image and immediately gave that problem.

I've an Nvidia GTX 1070 Ti.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

"Nvidia GTX 1070 Ti" = are you running the beta software for gpu driver?

if so then turn it off and use the standard Cpu rendor tool in stead

 

also you can give your feedback or report bugs https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests

 

p.s, sorry for the late reply, I just found this thread again

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

No, I don't use it, because if I used that it would crash. So, I use CPU normal.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

LATEST

let me hit the highlights for you;

  • you say Dimension works on some small rendors = your system has the min specs to run Dimension
  • you say large rendors fail = you don't have enough ram
  • you say you are not using the gpu beta rendor = then your gpu card doesn't matter... its your Cpu + Ram which matters

 

moving forward;

  1.  share the Dn file that is too big for your system to rendor = I'll test it on mine to rule out any file corruption
  2. assuming the files are not corrupt your only remaining option is a system with more ram

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines