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Problem launching Adobe Dimension / Problema al iniciar Adobe Dimension

New Here ,
Nov 27, 2021 Nov 27, 2021

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Al iniciar el programa la ventana aparece en negro sin ningun botón. En Creative Cloud me dice que Dimension es compatible con mi equipo. Ya re instale el programa 2 veces sin cambios. Estas son las especificaciones de mi equipo:

Procesador Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz

Placa de video integrada: Intel(R) HD Graphics 520

Placa de video dedicada: AMD Radeon (TM) R7 M340
RAM instalada 8,00 GB (7,89 GB utilizable)
Tipo de sistema Sistema operativo de 64 bits, procesador x64

 

When starting the program the window appears black without any button. In Creative Cloud it tells me that Dimension is compatible with my computer. I already reinstalled the program 2 times without changes. These are the specifications of my equipment:

Processor Intel (R) Core (TM) i7-6500U CPU @ 2.50GHz 2.60 GHz

Integrated video card: Intel (R) HD Graphics 520

Dedicated video card: AMD Radeon (TM) R7 M340
RAM installed 8.00 GB (7.89 GB usable)
System type 64-bit operating system, x64 processor

TOPICS
Bug , Crash or freeze , Problem or error , Windows

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LEGEND ,
Nov 27, 2021 Nov 27, 2021

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Dimension needs a real Gpu and will not work on an integrated graphics unit... the Radeon M340 is 2015 so I would look for a new system

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