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problemas para utilizar o adobe dimension

New Here ,
Mar 11, 2021 Mar 11, 2021

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Boa tarde , estou comproblema, adobe dimension e ele instalou normal e incia qdo clico em abrir más fica na primeira janela, onde não aparece mais nada, nem criar nem abrir nada aparece. ja instalei e desenstalei 3 vezes e nada. Mer ajude por favor

 

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Can you open workspace of Dn or it freeze on welcome screen and can't load tutorial video?  

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New Here ,
Mar 12, 2021 Mar 12, 2021

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amigo ele não sai dessa tela. vou enviar uma imagem pra vc ver

Captura de Tela (11).png

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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What is your OS system?  Does it meet the minimum requirements for running Dn? 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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meu sistema operacional é windows 10

processador i5  3 geração  memoria ram 16 gb placa de video radeon r5 amd     500bg de hd   ssd 256  

vc pod me ajudar a descobrir por qualmotivo não sai dessa tela que enviei pra vc como ref?

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New Here ,
Mar 19, 2021 Mar 19, 2021

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cade? a rsposta? o suporte não interage e não resolve, fica dificil assim

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LEGEND ,
Mar 15, 2021 Mar 15, 2021

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Dimension will not run on integrated graphics

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New Here ,
Mar 21, 2021 Mar 21, 2021

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minha placa de video não é  integrada , estou usando uma placa Radeon R5 230 AMD com 2 gb

No site criative cloud diz que meu pc é compativel pra usar esse sofistware, não entendo pq ele é o unico de todos que ja intalei pra conhecer, que não sai da primeira tela 

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LEGEND ,
Mar 22, 2021 Mar 22, 2021

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you listed your spec as a Radeon R5 which = intergrated graphic

now you say its actually a R5 230 which is just an old HD 8450 relabeled so still the most likely cause of the ui fail so you could try dropping something more up to date in to see if that gets around the blockage but imo this system is not worth spending any more money on and you are better off replacing it regardless of whether or not you want to keep trying to use Dimension

 

good luck to you and sorry for the mix up

 

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