"Application Restart Needed" When Opening File

Report · Apr 11, 2024

I've been consistently getting the "A problem caused the application to stop working correctly." on a file that is 617.7 MB. I've restarted my Mac (2021, M1 Max, 32 GB Ram, with macOS 14.4.1 installed) and run ONLY Dimension (Version 3.4.11) and no other apps. I have 227.85GB of 1TB storage free. The dialog box is telling me to gather the log form and attach it via the Report a Bug via Feedback panel...I'm not sure if this is that "panel" but it's not clear where else it is. I've had numerous issues with Dimension and files over the past few years. I've created inerative versions of my files and name them "Opened_XX" with the date so that I know which ones I might be able to use. In the past I found that I was running out of storage and clearing my HD space helped, but right now, I've got a good deal of free space/RAM, so I'm not sure what else to do.

I did work through uninstalling Dimension via the Creative Cloud Cleaner Tool as I've seen recommended in other forum posts. I have a deadline that I really need to be able to use my file and this is really messing me up!

Report · Apr 12, 2024

Are you able to open any other file or open new file?

Report · Apr 15, 2024

Yes. So what I'm trying to find out is what the application doesn't like about the files that are not opening/working properly.

Report · Apr 15, 2024

Can you share a file to test. Thanks

Report · Apr 17, 2024

I have already shared one with Adobe Support who confirmed they too could not open it...and then gave me no additional support. So their "support" was to find out exactly what I told them, the file is not opening. I've shared the generated logs with the same Support Agent, since Dimension directs should be shared with Adobe to diagnose a problem, so I had expected to hear back that through reviewing the logs, X, Y or Z is the issue, but I've not heard anything back from them. As my files have company copyrights/branded assets, I'd much rather not share the files with multiple third parties, especially on a public forum.

Report · Apr 18, 2024

So the latest response I received is that the file is corrupted...somehow...but opens in Dimension 3.0 and Stager (which I'm not paying for an additional subscription to when Dimension is included in my Creative Cloud subscription), but the only way the file could have become "corrupted" is from a change I made to the file WITHIN Dimension, as that is the only place I use that file type. But so far no one has told me how or why the file became corrupted (so that I can attempt to avoid that or correct that on future files) or explained to me how a corrupted file can't open and work on the most updated/patched/debugged version of Dimension 3.4.11 but is somehow supposed to work in a the 3.0 version of Dimension from when the app icon had the mint green border and 'Dn', which when I try to run doesn't load...

So to recap, what I can tell is Dimension is corrupting my files (for no reason, without warning) and the solution is to either pay more for Stager or revert to an older version of Dimension that doesn't load on my machine and has to be Force Quit to quit out of it...

Report · Apr 18, 2024

I also installed version 3.4.4 just this morning, which is the oldest version of Dimension I can install from Creative Cloud app and the file didn't open and I got the "Application Error Occurred" message. I tried to open it again and it's open fine (right now). If the file is corrupted, why does it open and allow me to work for a period and then unexpectedly crash?

Report · Apr 20, 2024

Hard to say. You can send it to Adobe Support to test.. the one that opens.