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"Check Creative Cloud Status" only with Adobe Dimension

New Here ,
Apr 20, 2021 Apr 20, 2021

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Running the latest version (3.4.1) as of today on Mac. I have the all apps subscription and all other apps I've tried work fine. It's only Dimension. When I open it works fine for about 15 seconds, then I get the message

 

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trial, or purchase Dimension. Learn more about the requirements. Dimension will now close.

 

Once I press OK, it closes.

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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Did you try to sign out from your Adobe acount and sign in again via CC App Manager?

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi I have the same issue ! Signing out and back in does not solve the issue.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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It turns out this is caused by being logged into creative cloud on too many
devices. If you open up Photoshop or some other creative cloud app you
should get prompted with a dialogue that is more helpful. I spent some of
my time notifying Adobe of this issue so that they could introduce the same
interstitial for Adobe dimension.

However I could not get the person with whom I was speaking to do anything
other than to instruct me to do what I already did. It would seem Adobe has
no interest in hearing about bugs like these from their users.

I would not say this is the case for competing apps that are currently
eating adobes lunch like affinity or sketch.

If dimension is the only app you use, you would have to go onto the other
devices and sign out of them.

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Go Into your Adobe ID , check you loged and active sessions and refresh it. That can help

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Tried multiple times. It is really frustrating, already lost two hours on this

 

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New Here ,
Sep 20, 2021 Sep 20, 2021

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Did you ever find a solution?

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New Here ,
Sep 21, 2021 Sep 21, 2021

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yes indeed, for me the signing out did the trick, I was logged on the iMac and working on the macbook pro so logging out did the trick for me 

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New Here ,
Sep 21, 2021 Sep 21, 2021

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6DB22625-C39B-45F5-A5ED-CEDDA30B60AF.jpeg

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