• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

"Unable to open document" Dimensions 3.4.4

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

Copy link to clipboard

Copied

Hi, have been experiencing a "Unable to open document" in dimensions 3.4.4. 

 

There has been some discussion about this issue but I could not locate any real solutions so I contacted tickets@adobedimension.com on the 23rd October but have not received a reply.

 

I did some tests and seem to have found an easy solution.

 

Drag the file(s) you cannot open out of the CC folder and back again. They now open. 

Just wait a while between dragging them out and back.

 

For anyone experiencing this issue I hope this solution works for you.

 

TOPICS
Bug , How to , Problem or error

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 10, 2021 Nov 10, 2021

Copy link to clipboard

Copied

LATEST

Thank you for reporting an issue and the solution.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines