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"Unable to open document" Dimensions 3.4.4

Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Hi, have been experiencing a "Unable to open document" in dimensions 3.4.4. 

 

There has been some discussion about this issue but I could not locate any real solutions so I contacted tickets@adobedimension.com on the 23rd October but have not received a reply.

 

I did some tests and seem to have found an easy solution.

 

Drag the file(s) you cannot open out of the CC folder and back again. They now open. 

Just wait a while between dragging them out and back.

 

For anyone experiencing this issue I hope this solution works for you.

 

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Bug , How to , Problem or error

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Community Expert ,
Nov 10, 2021 Nov 10, 2021

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Thank you for reporting an issue and the solution.

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