"You're not logged in"

[metallicol]

My Adobe Dimension is telling me that I'm not logged in. But I am logged in to Adobe CC and can use other CC programs. How do I fix this as I can't currently cloud render. 

[Yasir the Designer]

That was a previous issue, now it is not if you are on the latest update of Dimension 3.4.9.

let us know. But you are right you are logged on even though the yellow warning says you are not. 

yasir 

[johnb49239842]

I am using the latest version -- I just downloaded it brand new today...
and I also checked to make sure it was updated before I wrote you.

-John

---
John Babina, President
MetaRetail, Inc.
(203) 956-5608 x801
john@metaretail.com
www.MetaRetail.com <>

[image: MetaRetail] <>

[Yasir the Designer]

Thanks for the feedback

are you in a mac or PC and what are your macOS if so.

this is really strange.

[Loch318966937c3e]

same for me over here - has happened 3 times randomly over the last few months. i uninstalled and reinstalled all the apps yesterday but its still saying im not logged in even when i am.

[Loch318966937c3e]

I am on Mac Mini and all software is uptodate

[Yasir the Designer]

I thought this issue has been resolved for all. I would suggest to reach Adobe Tech and let them know you have already posted and didn't get it resolved, maybe they missed testing it on a mac mini.

When you mention the latest software, what is you operating macOS.

Dimension 3.4.9.

let us know.

[Loch318966937c3e]

Dimension V3.4.10
Mac OS: Ventura V13.5.2

I am currently in the queue to chat to someone 

[ericam75578810]

I had the same issue. This worked for me:

1. Go to https://account.adobe.com/
2.  Log In
3.  Go to Account and Security
4.  Scroll down to Active Sessions
5. Click "End all sessions" 
6.  Scroll up to Password and change your password. 
7. Restart computer