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Stuck on Dimension screen

Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Everything loads up, but when it comes to creating a new project, the blue ball just turns. If I try to quit the program, I have to force quit it. I am running on a MacBook Pro Early 2015. Os Version Catalina 10.15.7. eGPU AMD Radeon RX 580 w/ 8GB VRAM. In info panel I have selected "Prefer external GPU". No sidecar. I have deleted the program and reinistalled. I used Creative Cloud Cleaner tool and reinstalled again. Each time I have the same issue. Most people say the prerelease version fixes all of that, but am unable to find these versions to see if they will work. Please advise. Thank you in advance.

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Bug, Mac, Performance, Problem or error

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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Please look into this discussion https://community.adobe.com/t5/dimension/can-t-place-object-in-dimension-stuck-on-loading-screen/td-...

I think you have similar problems. May be you can find any solution acceptable for your MAC.

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Hi Thank you. I reviewed the link. I am running on a MacBook Pro. Not windows. I cannot create a new document or see the tout. It then locks and I have to force quit the program. Thank you though. I did send an email to the dimensions people too. So hopefully they will respond. 

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Sorry, I meant I can't start a project or see the tour.... not tout.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Please use https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests this is the best place to send bugs and feature requests directly to Dn Team.

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Thank you!

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