Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Troubles with OpenGL version

New Here ,
Dec 12, 2019 Dec 12, 2019

Copy link to clipboard

Copied

Ok...

I've installed Dimension in my laptop. (Processor: Intel Core i7 2.10 GHz-----Processor graphics:  Intel(R) HD Graphics 4000).

But Dimension dind't run beause of my insufficient OpenGL version, showing the attached window. (DimensionError.png

(ypu don't meet the minimun requirements. Version 3.2 needed).

 

At first, I dind't know anythimg about OpenGL. Then, I install the Intel(R) Graphics Control Panel, in order to update my OpenGL version. I found ut, before anything, that my version of OpenGL is 4.0 (and my version of OpenCL is 1.0, but I don't know what does it mean). 

 

So...I unstalled Dimension and reinstalled it. BUT THE ERROR STILL APPEARS.

 

What is happening??

 

Thanks in advance

 

Nacho

TOPICS
Download and install, Feature request

Views

331

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 12, 2019 Dec 12, 2019

Copy link to clipboard

Copied

  1. Open the Windows Run dialog box: Click Start > Run.
  2. Type dxdiag, and press Enter to access a diagnostic tool listing the graphics card information.
  3. Click the Display tab.

does it have the number 12 in the drivers [display] tab?

Screenshot (3407).png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

LATEST

Mine says 12 and i have the same issue

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines