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Unable to open document (Dimension 3.4.5)

Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hello friends and colleagues!

I can't get rid of this problem. Nobody can help. In all the topics here on the site there is no useful information.

When I work with a new document, everything is fine. As soon as I close the document, it doesn't open again. Gives an error message: "Unable to open document." It doesn't matter what's in the document, it can be completely empty, the result is always the same. The version of the program does not matter.

 

I have attached all the necessary files:

1) The test file

2) Problem screenshot

3) The Log file

4) Screenshot of the error itself that I see in the log file.

 

Can someone please help me and explain what is this error? My friends opens my files without problems.

Many thx!

 

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Problem or error , Windows

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Test file: https://drive.google.com/file/d/1S0kSsU-EyGkCI4CPZRadLlK2iU_G4xb4/view?usp=sharing

I repeat, it doesn't matter which file, even if it's empty. It's not about the file.

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LEGEND ,
Feb 09, 2022 Feb 09, 2022

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so have you tried changing the location of the files

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Yes, many times. Even on different drives. The result is the same

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Here is the error that keeps popping up in the log file:

 

frontend Error 524359ms> loadError {"code":4,"debug_msg":"DCX error in dcxserialadapterdoc.cpp@218 31:AdobeDCXErrorDomain:","domain":"LoadingError","msg":"FailedDecodingDCX"}

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Just in case:

1) I ran the program as administrator 

2) I have windows 10 latest. And all the minimum hardware requirements are fully compliant:

Intel Core i9-10900K, 4900 MHz

NVIDIA GeForce GTX 1080 (8 ГБ) with latest Driver

65376 МБ (DDR4 SDRAM)

 

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Community Beginner ,
Feb 17, 2022 Feb 17, 2022

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help me!

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Community Beginner ,
Feb 10, 2022 Feb 10, 2022

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Is this the end of all the help for the Adobe licensed product? And what should I do next? Get a job at Adobe and learn how to program?

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New Here ,
Dec 01, 2022 Dec 01, 2022

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I have the same problem, can't run saved files
Please help!

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New Here ,
Dec 05, 2022 Dec 05, 2022

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I have the same problem as well. Have attempted all fixes suggested to no avail! 

 

Please help!

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Fixed
I removed the last windows update and installed Dimension, everything works fine.
"Thank's for supporting Adobe Team"

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New Here ,
Dec 06, 2022 Dec 06, 2022

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LATEST

Can you please specify the version of windows update to uninstall? (KB50.......).

Thank you.

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New Here ,
Dec 05, 2022 Dec 05, 2022

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Good morning,

I have the same problem for about 2 months Adobe Dimension has no longer opened previously created projects and the message "The document cannot be opened" as shown in the screenshot appears.

I state that all the projects were created by me with the same PC with Windows 11 Pro version 22H2 - CPU (12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz) - RAM 32.0 GB (31.7 GB usable).

I've tried uninstalling Adobe Dimension and I've also tried installing older versions, but it still doesn't work.

I tried uninstalling the NVIDIA Drivers and reinstalling them but it still doesn't work (I have a GEForce RTX 3050).

I tried to start Adobe Dimension as administrator but the error doesn't change.

I've tried both opening the files locally and over the network.

At this point I decided to open a ticket because I urgently need to finish a job.

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