Viewport looks like a chessboard

[erikvvl]

Hi all,

My viewport looks like a chessboard. When I drag something into the viewport, nothing appears.

What can be the problem?

Thanks in advance,

Erik

[JeanetteMathews · Accepted solution]

This means the application is not able to render the 3D graphics on your system.  It can be caused by a few things, most notably usually either your Open GL is not the correct version or your GPU may not be supported.

Please gather some information and send it to tickets@adobedimension.com

System Info

- Application Version (Can be located in the About screen)

- OS/Version

- Processor

- Memory/RAM

- Graphics Card/VRAM

If you can gather these two logs from the following location that would also be ideal!

DimensionGPUProfiler.log

Dimension.log

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension

[florians69159736]

Hi,
Dimension worked on my computer but now I have the same problem. Trying to use Dimension 2019 on my Lenovo T470 Thinkpad with an Intel HD Graphics 620. Here are my logs:

Edited by Moderator:  Please do not copy/paste log data into the forums.  Please request the best way to send logs and other attachments.

[JeanetteMathews]

Please follow the instructions in the original reply and e-mail tickets@adobedimension.com with your system specifications and the log attached.  Please do not share personal logs on the forums as they may contain file paths or other private information about your hardware.