Hi,
I am new to adobe dimension and had downloaded it onto my moms laptop when mine was broke. Worked perfectly. I then got my laptop back when it was fixed and tried to download adobe dimesion from my adobe creative cloud account as i did before. I can open the program and it says its compatible with my laptop but will not let me inpout anything as you can see. And I would say that m laptop is stronger than the one before as I am an archtiecture student and we render and 3d build a lot so my laptop is speced to handle it. 
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i see two problems with your screenshot and assume your mums computer is in deed better than yours
1 try adjust the screen to something less silly like 'fit to screen'
2 laptop tends to = two different Gpu... right click the Dimension exe and see if you have an option to change which Gpu starts the program
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