Bug appears when creating cylinder object in Form Z and importing to Dimension

[MarteV]

Hi, I have a problem with modeling hollow cylinders and importing it to Dimension without bugs (the programmers for Form Z can't find any fault in their program). 

The hollow cylinder is exported to an object. Then imported into Dimension. Without doing anything else the program makes a square on top of the hole in the cylinder. This happens to any cylinder-object I make, both simple or detailed models. 

Is there anyone that has experienced the same problem or someone who can think of a way to avoid this?

We have tried to fix the UV-map, but that is very complicated and does not fix it a 100%.

I have attatched a picture of the object in Form Z and one from Dimension with the square.

Adobe would not let me upload the OBJ-file unfortunately. 

All help is much appreciated! 

[Ussnorway · Accepted solution]

the square is an UV map error so I would open the model in Photoshop... assuming that rendors right its fixable by generation of a new UV map and export as wavefront Obj however Dimension, Photoshop or Blender all have cylinder shapes so maybe just stop using Z?

[MarteV]

Hi, that worked on simple objects, but not more complex. But thanks for the help 🙂 

[Ussnorway]

if the shape is that complex you may want to cut it up into smaller parts... another workflow is Blender which gives more control over UV unwrapping

anyway good luck