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Dimension CC keeps crashing

Community Beginner ,
Feb 11, 2020

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Before updating today to Dimension 3.1.1 the program worked fine. Now whenever I launch the program I get this message:

 

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trail, or purchase Dimension. Learn more about the requirements.

Dimension will now close.

 

And yes, it closes! everytime just about.

I have confirmed that I am logged in to CC. I have rebooted the computer to refresh. I have uninstalled and reinstalled the software.

Still getting the same message.

Help!

RW

Correct answer by kayrunner | Community Beginner

Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

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Bug, Crash or freeze, Download and install, Mac, Problem or error

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Dimension CC keeps crashing

Community Beginner ,
Feb 11, 2020

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Before updating today to Dimension 3.1.1 the program worked fine. Now whenever I launch the program I get this message:

 

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trail, or purchase Dimension. Learn more about the requirements.

Dimension will now close.

 

And yes, it closes! everytime just about.

I have confirmed that I am logged in to CC. I have rebooted the computer to refresh. I have uninstalled and reinstalled the software.

Still getting the same message.

Help!

RW

Correct answer by kayrunner | Community Beginner

Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

Topics

Bug, Crash or freeze, Download and install, Mac, Problem or error

Views

844

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Adobe Community Professional ,
Feb 12, 2020

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Can you work with other CC applications?

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Community Beginner ,
Feb 20, 2020

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I could use the other CC apps, so that was misleading when I was troubleshooting ... and it ended up being a PW issue.

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New Here ,
Feb 19, 2020

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Same! 

 

It happens even after downgrading to an older version 

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Most Valuable Participant ,
Feb 19, 2020

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are you on a school system?

if so upgrading will fail and you need to install a fresh Dimension i.e, uninstall it (wipe the old files) and restart Windows then install it

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Community Beginner ,
Feb 20, 2020

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Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

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Most Valuable Participant ,
Feb 20, 2020

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cool, thanks for letting us know mate

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New Here ,
Jun 11, 2020

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Adobe Support are being quite lackluster about this issue.
I'm having the same with version 3.2.0, I've upgraded and downgraded and uninstalled cleanly each time and I still cannot resolve the issue.

 

I use Dimension as part of my workflow so It's putting quite a delay in.

 

Do you remembe the steps Adobe support had you take to resolve this?

 

Thanks

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