Dimensions gets stuck on loading

[CB5DD0]

I had been working on a project containing quite a bit of objects within it, and when i try to open the file it gets stuck in loading and has no progress.

The program becomes unresponsive and i have to force it to close. I have seen someone else post about it but there wasnt a solution, response or explination in response to their issue. Been having a lot of issues with this program for some time, and it doesnt seem like the updates fix any of the existing problems that keep arising.

[Ussnorway]

if you keep adding things to a scene Dimension needs more Vram to open it... at some point your system just has not got it

its also possible [likely] the Dn file will become corupt if you upgrade Dimension after exporting a big file but adding extra Vram to a system or using a better computer will tend to be the best work around for big files

[arekj88766134 · Accepted solution]

hey
I had the same problem, my project contained a large number of objects for the same file to the size of 8Gb ... The problem was that after the next file opening, unfortunately it did not load to the program, you had to force closing it. I tried a lot of different solutions but the problem persisted. The middle ground was to open a new document and import into it the file that was created and which did not open normally. Yes, it did help, but not long until I came to a solution.
Each object must be created separately and exported to GLTF and GLB. The files then weigh much less but sometimes textura or effects such as light are lost. After importing the whole file from it, I exported each element to GLB (File-export-scene->GLTF/GLB) - the advantage is that each object will remember the xyz location, so after creating a new document and importing individual objects, they go to the destination. From the 8GB file I was able to reduce the file to 1.3 GB this way. Now the file opens correctly every time.
Of course, thank you for the hints in my post without them, it would take much longer.

[Ares Hovhannesyan]

What is your system?

[arekj88766134]

Windows 10PRO 64-bits / Intel i9-10900 2.80 Ghz / MSI GeForce 2070 / 32Gb RAM

[deannat31042345]

Had this issue for the 2025 version (4.1.0 and 4.1.1) and ended up installing an older version and then it worked as normal.

[defaultp4ozqbjmuq2x]

Same issue here with 2025 version 4.1.1

[Beth35187778xofw]

I'm having the same problem AND then all of the previous versious won't open my files that were created with the newer version. So basically, it's unusable and I'm stuck.

[masayat19965610]

did you guys find a fix for this other than reverting back to older versions? i had Adobe customer support fix it then on the next update it happened again. 

Do we just have to keep getting Adobe to band aid it?

[Akita28208841t75l]

So idk if this will work for everyone but this issue was resolved by installing an older version and then reinstalling the newer version. For some reason, even though it was the same version in the end, I guess the reinstall reset something.