Problemas de apertura/ Opening problems

[maryb40847252]

Hola! escribí esto en dos idiomas para ver si alguien puede ayudarme por favor.

Hello! I wrote this in two languages to see if someone can help me please.

ESPAÑOL

Tengo problemas con este programa, es la primera vez en mi vida que lo descargué y cuando lo abro, aparece esto pero no puedo darle click cualquier cosa, parece como si fuera una imagen o algi así. Tambien ven la parte superior donde el puntero está en la pestaña de "adobe dimension" al lado de la manzana, solo me aparece la opcion de "Quit".

La version del programa es 3.4, ya lo cerre y volví a abrir muchas veces, e incluso lo desinstalé y volví a instalar, sigo teniendo el mismo problema.

Alguno le ha pasado o solo soy yo?

ENGLISH

I have problems with this program, it is the first time in my life that I downloaded it and when I open it, this appears but I cannot click anything, it seems as if it were an image or something like that. They also see the upper part where the pointer is on the "adobe dimension" tab next to the apple, I only see the option "Quit". The version of the program is 3.4, I already closed it and reopened it many times, and even uninstalled and reinstalled it, I still have the same problem.

Someone happened or just me?

[Ares Hovhannesyan]

What is your Operating System and hardware.?

[maryb40847252]

Is a Mac, especifically MacOs High Sierra MacBook Pro (13-inch, Mid 2010)

But according the Creative Clouds Software, the version of Dimension are avaiable with muy mac version

[Ussnorway · Accepted solution]

it happens to lots of people yes

did a video start playing to sell you stuff from Adobe? the first time you open Dimension it is designed to force play an add but many systems can't play videos this way and the software locks itself up

[maryb40847252]

I can't play the video of the screen when I open the software, in fact it doesn't answer anything, I click on anything in the program and nothing.

I downloaded the software with the adobe subscription, and is my first time that I open it, but I haven't problem with other programs, only Dimension.

[user5092779]

I can not work with dimension for months now is loading forever talked with adobe they took the logs but still no answer next year will be my last year with Adobe. Lightroom classic freezes and crash my computer. Adobe XD problems too crazy.