Adobe PDF Services API (international) issues subscribing

New Here ,
Sep 17, 2021 Sep 17, 2021

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my free trial is ending for Adobe PDF Services API (international) and I have followed the prompts to setup AWS account and I have the Adobe account, I hit subscribe and receive this message

 

'The seller has not made this product available in the geo location associated with your customer account.'

 

Anyone else had this issue? I'm in Sydney Australia. When I initially spoke with Adobe, they confirmed that conversions would take place on the Sydney servers, so I'm wondering if this is Adobe or AWS issue?

 

I've been chatting with Adobe for over an hour and not getting anywhere. I tried calling them on Friday as well with no answer. It has been prioritised, but just wondering if anyone else had these issues, and if easily resolved?

 

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New Here ,
Nov 17, 2021 Nov 17, 2021

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I just went to subscribe, and got the same message. Also purchasing in Sydney - haven't spoken to Adobe or AWS about it yet though.

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New Here ,
Nov 17, 2021 Nov 17, 2021

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Unfortunately I found out that the subscription isn't available in Australia currently (or Canada). Its a great product, hopefully it ill be available down the track, but they have indicated when. 

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New Here ,
May 27, 2022 May 27, 2022

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This is so disappointing. Did you find a workaround? I've been using the trial and never imagined that this would be an issue.

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Im in the same boat, and customer service send you round in circles

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