Adobe Sign API TTR

New Here ,
Aug 02, 2022 Aug 02, 2022

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We are sending a request to generate a agreement, but it is not ready synchronously (i.e when we get the response) so we have to keep polling every second until it is ready. We give it 5 tries (5 seconds) and then abort. I see that we have some cases (not many) daily where this happens. When it does customer is unable to sign the document. if you can indicate a maximum "time-to-ready" (TTR?)

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Adobe Employee ,
Aug 02, 2022 Aug 02, 2022

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Your question should be in the Acrobat Sign community.

You have two options:

 

If you are using a "wait" type of method, typically 3-5 seconds is a enough time.

 

You can also use webhooks to push a notification when an agreement is sent. You can set your scope to that specific agreement and that way prevents you from needing to do polling.

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