Converting PDF to DOCX - missing font

New Here ,
Mar 03, 2022 Mar 03, 2022

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Hello, I would like to convert PDF to DOCX with PDF Services Node.js SDK. It works fine but DOCX is missing font.

When I convert PDF to DOCX with Adobe Acrobat Pro DC desktop application, the font is included. But if I do it with web interface https://acrobat.adobe.com/link/acrobat/pdf-to-word or with the API, then the font is missing, respectively is replaced from Shadows Into to Calibri, see the attachment.

I found FAQ for Document Services PDF Services API https://community.adobe.com/t5/document-services-apis-discussions/faq-for-document-services-pdf-serv... where it is written:

How does PDF Services API support Custom fonts?

  • If a custom client font is detected during the PDF operation and is also available from our cloud service, then it will be used in the corresponding output file. The list of available fonts for Create or Export operations is listed below. If the font is not available, then the PDF Services API will substitute the font.
  • Available Fonts for CreatePDF
  • Available Fonts for Export PDF

 

So I added the font to Creative Cloud Fonts but nothing has changed. Did I miss something? Did you have a similar problem?

NodeJS 16.13.1
@adobe/pdfservices-node-sdk 2.2.1

Snímek obrazovky 2022-03-03 v 15.05.38.png

Snímek obrazovky 2022-03-03 v 15.07.02.png

Snímek obrazovky 2022-03-03 v 15.07.18.png

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Fonts that you've licensed through Creative Cloud Fonts are not available to the conversion service so they can't be used as a substitute.

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Thank you for your answer. So there's no way to convert PDF to DOCX with fonts from my NodeJS server, right?

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Correct. But it's easy enough in Word to search and replace a font.

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New Here ,
Mar 03, 2022 Mar 03, 2022

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Do you mean manually or is it programmable?

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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You could probably automate that step with Power Apps 

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