Embed PDF API - download failed error on phone and ipad

New Here ,
Sep 14, 2020 Sep 14, 2020

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Hi

I was able to successfully embed the pdf using the API.

However i am getting donwload failed . Try Again message, when trying to download the same pdf in mobile devices.

 

The functionality is working fine when trying to download on desktop.

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Community Expert ,
Sep 14, 2020 Sep 14, 2020

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Can you share the PDF in question?

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New Here ,
Sep 14, 2020 Sep 14, 2020

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Hi Joel

 

The issue is around the IE and Chrome .

When trying to download vias mozialla or safari it is downloading .

 

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Community Expert ,
Sep 14, 2020 Sep 14, 2020

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I can check on Chrome but... IE on mobile?

Do you mean a Windows Surface or something that's running full Windows?

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New Here ,
Sep 14, 2020 Sep 14, 2020

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I am trying on Android phone.

I was initially using chrome browser and enabled downloadin the api.

However it was not downloading

 

Then tried mozilla firefox and worked fine

Facing similar issue with internet explorer in android phone.

 

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New Here ,
Sep 14, 2020 Sep 14, 2020

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Only other thing is  that the pdf is embedded in iframe.

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Community Expert ,
Sep 14, 2020 Sep 14, 2020

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Ok - So the Embed API creates an iframe to render the PDF, are you saying that the "divId" you are setting in the AdobeDC.View is also in an iframe. If so, I'm not surprised that's problematic. Nested iframes are an issue for a number of reasons even outside of Embed API.

 

TIL: IE on Android. I had no idea.

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