Embeded PDF - visible on PC and Android tablet, but not on iOS (Apple) phone.

New Here ,
May 12, 2020 May 12, 2020

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Just signed in to Viewer SDK. Copy and paste simple code on html page. It is not visible on iOS phones. Can I do something to fix the problem. May be it explained somewhere, but I did not found it yet.

Thank you very much!

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Thanks for using View SDK, Ideally it should work on iOS phones without any fix. Could you please provide more details about iOS phones(any specific in which you are testing), error, and sample code you used?

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New Here ,
May 13, 2020 May 13, 2020

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Hello Shubhanshu,

 

I just received message that it does not work on iPhone XR with iOS ver. 13.3

Could you please check what it can be?

Thank you!

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Adobe Employee ,
May 14, 2020 May 14, 2020

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Hello,

Sorry to hear that you're facing issues while using View SDK. We would need some additional details in order to help you with the issue.

1. Sample code which you're using.

2. Details about the html file which you're trying to open in iOS device. Any link which we can try out?

3. Screenshot of the error message (if possible) would be super helpful.

 

Thanks!

 

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