Event APP_RENDERING_FAILED never call

New Here ,
May 14, 2020 May 14, 2020

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Hi, 

I am using Cloud View SDK to load PDF files on my web app and I also have an issue like this Pdf not loading - Adobe Support Community - 11112029

While waiting for this issue fixed, I'm trying to work around by redirecting to direct link if an error occurs with the current pdf file by using APP_RENDERING_FAILED callback but it seems to never be called. I have checked with some other events like APP_RENDERING_START and APP_RENDERING_DONE and all of them work fine. 

Am I misunderstanding the documentation or doing something wrong? 

 

Thanks,

 

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Adobe Employee ,
May 14, 2020 May 14, 2020

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Sorry for the inconvenience and thanks for pointing that out. We will be fixing this issue in our future release.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Are there any updates on this? The event is still not firing.

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