I am using Cloud View SDK to load PDF files on my web app and I also have an issue like this Pdf not loading - Adobe Support Community - 11112029
While waiting for this issue fixed, I'm trying to work around by redirecting to direct link if an error occurs with the current pdf file by using APP_RENDERING_FAILED callback but it seems to never be called. I have checked with some other events like APP_RENDERING_START and APP_RENDERING_DONE and all of them work fine.
Am I misunderstanding the documentation or doing something wrong?
Sorry for the inconvenience and thanks for pointing that out. We will be fixing this issue in our future release.
Are there any updates on this? The event is still not firing.