Format issue post converting pdf to word.

[Sudheer24402926bp60]

Hi Team,

We are currnetly facing below issue once we convert pdf to word using the sdk.

1)When we try to edit the report and save it we are losing the format, Once we switch mode in word from “Print layout mode” to “Read mode” and back to “Print layout mode” we don’t observe the same issue while editing and saving the report. This issue we are observing in word in office 365 (which our organization is currently using:Version : 18.1903.1152.0) not in 2019 version of word.

As these report are being shared to wide variety of users including 3rd party vendors so it will be difficult for us to bring everyone on the same version. Please let us know if there is work around to this issue.

2)As these reports are being used by variety of regions so there is probability that we may use different language as well, we tried converting a pdf report in Chinese to word but format issues along with most of the letters were missing from report. Do let us know if there is any limitation on the language the api supports currently.

Please reply on this urgently as this is kind of blocking our feature development and if no solution found we might have to shift from this approach.

[Joel_Geraci]

Given your description of the problem and the fact that it occurs in Office 365 but not desktop, I'm guessing this is a Word bug and not an issue with the conversion.

[Sudheer24402926bp60]

Thanks for reposne Joel, both are office 365 desktop version, one which is 2019(where we are not observing issue) is for Home,student where we don't get latest updates and the one where we are observing issue is Enterprise version(as it is used across organization) which gets latest updates.

[Sudheer24402926bp60]

Some characters as well not getting converted, attaching screen shot of same.