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Gerring File preview Error

New Here ,
Oct 29, 2020 Oct 29, 2020

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Getting the error "File preview Error" File preview not available, please reload to try again.

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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Can you share your code? The dialog doesn't provide enough information to diagnose the issue.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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Hi find the below code. This was working fine some days back, There is no change since it was working.

$.getScript("https://documentcloud.adobe.com/view-sdk/main.js", function () {
var viewerConfig = {
showAnnotationTools: false,
enableFormFilling: false,
showLeftHandPanel: true,
showDownloadPDF: true,
showPrintPDF: true,
showPageControls: true,
dockPageControls: true,
defaultViewMode: "", /* Allowed possible values are "FIT_PAGE", "FIT_WIDTH" or "". */
};

var ids = {
"st-prev-www.gepower.com": "61d3e4e8c8414c18ab503e069393145b",
"st-gaspower.portal.ge.com": "fabf91fe9c9343bb92f9b12ce4dc0cdc",
"prev-www.gepower.com": "372b3ea823ba48ad9f15518d428b9a38",
"gaspower.portal.ge.com": "815531dec4ea49839d7d45e5b8b7e3c4"
};

/* Wait for Adobe Document Cloud View SDK to be ready */
document.addEventListener("adobe_dc_view_sdk.ready", function () {
/* Initialize the AdobeDC View object */
var adobeDCView = new AdobeDC.View({
/* Pass your registered client id */
clientId: ids[location.hostname],
/* Pass the div id in which PDF should be rendered */
divId: "pdf_modal",
});

/* Invoke the file preview API on Adobe DC View object */
adobeDCView.previewFile({
/* Pass information on how to access the file */
content: {
/* Location of file where it is hosted */
location: {
url: $('.pdf_btn').data('pdfpath'),
},
},
/* Pass meta data of file */
metaData: {
/* file name */
fileName: $('.pdf_name').data('pdfname')
}
}, viewerConfig);
});
});

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Adobe Community Professional ,
Oct 29, 2020 Oct 29, 2020

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Ok - What's the URL to the PDF?

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Hi

The PDF url is https://st-gaspower.portal.ge.com/content/dam/power_portal/global/en_US/documents/news/news_imported...

This is sso protected url.

 

 

But surprising this is coming today. But Yesterday this was not coming and also the same issue was there in other site.

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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Are you sure that's a direct link to a PDF file?

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Hi 

 

It did wrok for sometime and then from yesterday its onwards its giving same error.

 

Subhendu

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Hi

I figured out there some special charecters which was causing this error.

 

Thanks a lot for the help. Really appriciated.

 

Subhendu

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