Issue with adobe_dc_view_sdk preview

New Here ,
Aug 16, 2022 Aug 16, 2022

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Testing the preview on https://www.thacherandrye.com/dinner , https://www.thacherandrye.com/the-shed , https://www.thacherandrye.com/brunch

Sometimes, the file preview is not working and all I can get on the screen is a large white space. Whenever I load the page for the first time, in a browser or incognito window, the file appears on the preview but after reloading or moving to another page with a preview, the file seems to disappear.
I checked for the key being wrong/expired but then it should not have loaded the file even for the first time. I have looked into some community discussions but nothing seems to be helpful.

Below is the Javascript code I am using for the api:
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>

 

$(document).ready(function() {
        document.addEventListener("adobe_dc_view_sdk.ready", function(){ 
            var adobeDCView = new AdobeDC.View({ clientId: SOME_KEY, divId: $('#adobeDcViewId{Id}').val() });
            adobeDCView.previewFile({
                content: { location: { url: $('#hdnUrl{Id}').val() } },
                metaData: { fileName: $('#hdnFileName{Id}').val()  }
            }, 
	    { 
		showDownloadPDF: $('#hdnRestrictDownload{Id}').val() !== 'true', 
		showPrintPDF: $('#hdnRestrictDownload{Id}').val() !== 'true' 
	    });
        });
});

 

Tech stack: .net framework 5, jQuery 3.6.0


Please Help!
Thanks

TOPICS
.NET SDK , How to , PDF Embed API , PDF Services API

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New Here ,
Aug 16, 2022 Aug 16, 2022

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PS: No errors in the browser console.

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hi, are you the same person who posted here, https://community.adobe.com/t5/document-services-apis-discussions/issue-with-adobe-dc-view-sdk-previ... If so I'll delete this thread.

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