PDF Services API - Full outage of ExportPdf

New Here ,
Oct 11, 2021 Oct 11, 2021

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Hello,

 

We've just noticed that any PDF file we try to process via ExportPdf API is either timeing out or returns an error. That includes files that definitely worked before.

 

Examples:

 

Exception encountered while executing operation ServiceApiError: Operation execution has timed out!
Unexpected Error, request could not be completed Error: getaddrinfo ENOTFOUND ims-na1.adobelogin.com
Exception encountered while executing operation Error: Unexpected error encountered while executing request Error: getaddrinfo ENOTFOUND ims-na1.adobelogin.com
Unexpected Error, request could not be completed Error: socket hang up

More often it's the first error - timeout.

 

Is there any wide-spread issue? Status page isn't reporting any failures or scheduled maintenance - https://status.adobe.com/products/4827/en 

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New Here ,
Oct 11, 2021 Oct 11, 2021

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To add, this is happening in any environments - e.g., both from the local computer and from AWS.

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New Here ,
Oct 11, 2021 Oct 11, 2021

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Seems resolved now

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