PDF Tools API - Australia

New Here ,
May 23, 2021 May 23, 2021

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I am trying to register for the PDF Tools API in Australia and I am unable to do so.  I have an AWS account in Australia and when I go to purchase the PDF Tools API, it says that its not available in my region.  Looking at Documentation (adobe.io) suggests that its not available in Australia as well which is strange.

 

Does anyone know how I can use the PDF Tools API in the Australia AWS region?

 

Thanks in advance

Michael  

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New Here ,
May 28, 2021 May 28, 2021

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I am also keen to find out.

Thanks a lot

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New Here ,
Oct 03, 2021 Oct 03, 2021

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Hi @MichaelKuhnAus , I have the same issue. How did you resolving this?

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New Here ,
Mar 20, 2022 Mar 20, 2022

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Me too trying to subscribe from Australia and having no luck.

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Hey Folks,

We don't currently have AWS Marketplace support for Australia - you can see our supported countries here.

If you have offices in one of those supported countries then you could use that as a workaround, otherwise please reach out to me through our contact us form (here)  and we can explore the possibility of an enterprise license (ETLA) which is not geographically restricted.

Thanks!
Ahmed

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Hi Ahmed, we don't have oversea offices. I have submitted the contact us form two days ago still waiting for response. Cheers.

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Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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Hi Sam,

There is an internal due diligence process for submissions from the ANZ geography - so it may take a day or 2 before we identify the right folks internally and get back to you. Thanks for your continued patience and sharing your thoughts with us in the forum. We look forward to getting you on the right track!

 

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New Here ,
Jul 13, 2022 Jul 13, 2022

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I am using the trial version totally fine, it works and solves all of my issues with PowerAutomate, my issue is I want to purchase the product, but cannot in Australia

 

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

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Hi There,
Please fill out this form (https://developer.adobe.com/document-services/pricing/contacts/) and someone will be in touch to route you to the appropriate sales teams in ANZ that can help you. 

Thanks

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New Here ,
Jul 14, 2022 Jul 14, 2022

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Thanks @Ahmed236847661ivm look forward to the call

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Hi again @Ahmed236847661ivm do you have a timeframe on when I should receive a call? thanks

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Community Beginner ,
Jul 18, 2022 Jul 18, 2022

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Hi @MATTHEW22950044d4y0. Please check your email - that's how we will reach out to you

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Hi Ahmed, why would Adobe allow the trial version to be live in Australia, when the full version is not available? We spent hours configuring the Adobe product to work with PowerAutomate only to find living in Australia you cannot get past the trial

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New Here ,
Jul 13, 2022 Jul 13, 2022

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Did you get a call? are you using the proudct?

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Hi Ahmed,

 

We are from NZ and I've tried contact forms both on the link you provided and the other one specific to the service with no follow-up at all for more than a week now. Also, spoke to the rep on the online chat who promised to forward our request to the proper team and gave me an email address that bounces back with no delivery error. Is there any way to get this going? Thanks!

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New Here ,
Aug 24, 2022 Aug 24, 2022

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This has been the worse, most frustrating expierence Ive ever had with an ogranisation, I've spoken to countless Adobe staff online and on the phone. I was sent around in circles for weeks. I finally found out that the API service is not avaiable in Australia. I then got an email wanting us to sign up to the service for $5000US. Like come on, we are a charity, all we want the service to do is auto combine a few emailed PDFs via PowerAutomate.   

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