PDF Viewer Bookmarks Not Loading for large PDFs with lots of bookmarks

[austinb99844076]

Current Behavior
With the PDF Viewer core component, we are able to load small .pdfs with minimal amounts of bookmarks just fine. However, it is failing to load bookmarks with larger .pdfs containing a lot of bookmarks.

For example, when we use jmv16966.pdf.zip (attached), and click the bookmark icon to load the bookmarks, it momentarily shows a loading icon & then after a few seconds the bookmark icon disappears altogether.
jmv16966.pdf (2).zip

This error also shows up in the browser console:
AcrobatJS Version: 2.6.8
rendition.js:2 Error
at self.___cxa_throw (wasm_acrobat.js:1)
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[1156]:0x23a9d
at __ZNK2t33pdf5store5ArrayINS1_14StoreObjTraitsINS_20TetraphiliaAppTraitsEEEE15GetRequiredNameEm (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[1890]:0x37c91)
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11001]:0x159273
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11009]:0x15a110
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11008]:0x159fd8
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11010]:0x15a24c
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[11210]:0x164620
at dynCall_vii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat.wasm:wasm-function[13127]:0x249f2d)
at Object.Module.dynCall_vii (wasm_acrobat.js:1)
VM565:1 visitor.publishDestinations() result: The destination publishing iframe is already attached and loaded.
rendition.js:2 AcrobatJS Version: 2.6.8
rendition.js:2 Error
at self.___cxa_throw (wasm_acrobat2.js:1)
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[1356]:0x31618
at dynCall_vii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[15170]:0x2def82)
at Object.Module.dynCall_vii (wasm_acrobat2.js:1)
at invoke_vii (wasm_acrobat2.js:1)
at __ZNK2t33pdf5store5ArrayINS1_14StoreObjTraitsINS_20TetraphiliaAppTraitsEEEE15GetRequiredNameEm (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[2126]:0x4add5)
at dynCall_viii (documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[15173]:0x2defb4)
at Object.Module.dynCall_viii (wasm_acrobat2.js:1)
at invoke_viii (wasm_acrobat2.js:1)
at documentcloud.adobe.com/dc-rendition-provider/2.10.1_3.315.0/AJS/wasm_acrobat2.wasm:wasm-function[12898]:0x1d3b1e
VM565:1 visitor.publishDestinations() result: The destination publishing iframe is already attached and loaded.

Screenshots:

• Bookmarks begin loading

• Then, bookmark icon disappears altogether. User has no way of accessing any bookmarks.

We were referred to this forum by Adobe Support. We also received the following feedback after posting in https://github.com/adobe/aem-core-wcm-components/issues/1569:

Hi @bowenaus , the error is on the server side. The PDF Viewer is just a wrapper around the View SDK, so there is nothing we can do. I tested your file on the ViewSDK demo page:

https://documentcloud.adobe.com/view-sdk-demo/index.html#/customize/FULL_WINDOW

and got the same error. So i would suggest you contact adobe customer support and report the bug against the Document Services ViewSDK.

Any help is greatly appreciated.

Thanks you,

Austin Bowen

austin.bowen@jackson.com

[Joel_Geraci]

Thanks for sharing the file. There are multiple syntax issues with this PDF. How was it created? The metadata is not showing a PDF Producer or Creation application.

Also, do you have a version that is not password protected? It might be able to be repaired.