Problems Loading the Embed API on my website.

Report · Dec 07, 2020

I used this code to embed a pdf viewer on my website, but none of the pdfs I've tried show. I tested with the Document Services PDF Embed API Demo and when I open the file there it opens. However, when I try to use it on the website, it doesn't load. I keep receiving the error "File preview error. File preview not available, please reload to try again."

Here's the code I used

<!--Get the samples from https://www.adobe.com/go/pdfembedapi_samples-->
<!DOCTYPE html>
<html>

<head>
	<title>Adobe Document Services PDF Embed API Sample</title>
	<meta charset="utf-8" />
	<meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />
	<meta id="viewport" name="viewport" content="width=device-width, initial-scale=1" />
</head>

<body style="margin: 0px">
	<div id="adobe-dc-view"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
	document.addEventListener("adobe_dc_view_sdk.ready", function(){ 
		var adobeDCView = new AdobeDC.View({clientId: "5ca60f923d3f430ca29cbdd7fc06a442", divId: "adobe-dc-view"});
		adobeDCView.previewFile({
			content:{location: {url: "test.pdf"}},
			metaData:{fileName: "Test pdf"}
		}, {});
	});
</script>
</body>

</html>

Report · Dec 08, 2020

Thanks for using PDF Embed API.

Please ensure that you are using a direct link to the PDF in your code. Also, do you see any error in the browser console? Would be great if you could share that as well. Thanks!

Report · Dec 08, 2020

Oh, thank you Sumona. I solved the problem. Actually, Internet Download Manager (IDM) was what was stopping the pdfs from displaying. Thanks for the support.

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Problems Loading the Embed API on my website.

1 Correct answer