raise SdkException("Request could not be completed. Possible cause attached!", sys.exc_info())

[Ashish5C1E]

Hi team,

When I tested PDF Extract API whith a sample pdf file it was working fine, but occassionaly I am getting below mentioed exception for the same pdf file. What could be the reason for this? And how to handle such exceptions? Thank you!

EXCEPTION:

raise SdkException("Request could not be completed. Possible cause attached!", sys.exc_info()) adobe.pdfservices.operation.exception.exceptions.SdkException: description =Request could not be completed. Possible cause attached!, requestTrackingId=(<class 'requests.exceptions.ConnectionError'>, ConnectionError(ProtocolError('Connection aborted.', timeout('The write operation timed out',)),), )

[Chris French DC]

Hi Ashish5C1E,

The error message "The write operation timed out" indicates that the upload is not completing. Since you mentioned that the issue is intermittent, it could be a combination of a large file size and your network quality. If you can share the request id in one of the responses where you receive this error we can look further. It would also help us to troubleshoot if you could share your original file either by posting here or sharing via email to extractapi@adobe.com.

[Ashish5C1E]

Hi Chris, 

The pdf contains sensitive data and I can't share it. For the extraction I am using the below-mentioned python code, with that, I am unable to find the request-id. Can you please let me know how can I get the request-id? 

GIT - https://github.com/adobe/pdfservices-python-sdk-samples

Thank you!

[Chris French DC]

Hi Ashish5C1E,

The request id should be included in the API response. If you don't have the original response, if you could share the request id the next time you see the error, we'll take a look. We won't be able to see the content, but we will be able to see if there are any errors within our pipeline.

[Ashish5C1E]

adobe.pdfservices.operation.exception.exceptions.ServiceApiException: description =Unable to process the message even after retries; requestTrackingId=zJZRcZcGn5vwGOgVrVQcE4EpxnhDdDi0; statusCode=500; errorCode=UNKNOWN

[Nikhil Ranka]

Thanks for your response on this @Chris French DC, facing a similar issue with an ~6MB PDF (well below the 100MB API limitation). 

Here's the trace of the API request:

[2022-06-03 11:19:16][ERROR][pdfContentExtraction][RequestId:68a53c4c-e0ce-3443-99fc-695afb01732a]:Exception encountered while executing operation
Traceback (most recent call last):
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connectionpool.py", line 699, in urlopen
    httplib_response = self._make_request(
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connectionpool.py", line 394, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connection.py", line 234, in request
    super(HTTPConnection, self).request(method, url, body=body, headers=headers)
  File "/usr/lib/python3.8/http/client.py", line 1256, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1302, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1251, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1050, in _send_output
    self.send(chunk)
  File "/usr/lib/python3.8/http/client.py", line 972, in send
    self.sock.sendall(data)
  File "/usr/lib/python3.8/ssl.py", line 1204, in sendall
    v = self.send(byte_view[count:])
  File "/usr/lib/python3.8/ssl.py", line 1173, in send
    return self._sslobj.write(data)
socket.timeout: The write operation timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/adapters.py", line 439, in send
    resp = conn.urlopen(
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connectionpool.py", line 755, in urlopen
    retries = retries.increment(
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/util/retry.py", line 531, in increment
    raise six.reraise(type(error), error, _stacktrace)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/packages/six.py", line 734, in reraise
    raise value.with_traceback(tb)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connectionpool.py", line 699, in urlopen
    httplib_response = self._make_request(
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connectionpool.py", line 394, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/urllib3/connection.py", line 234, in request
    super(HTTPConnection, self).request(method, url, body=body, headers=headers)
  File "/usr/lib/python3.8/http/client.py", line 1256, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1302, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1251, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1050, in _send_output
    self.send(chunk)
  File "/usr/lib/python3.8/http/client.py", line 972, in send
    self.sock.sendall(data)
  File "/usr/lib/python3.8/ssl.py", line 1204, in sendall
    v = self.send(byte_view[count:])
  File "/usr/lib/python3.8/ssl.py", line 1173, in send
    return self._sslobj.write(data)
urllib3.exceptions.ProtocolError: ('Connection aborted.', timeout('The write operation timed out'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/internal/http/http_client.py", line 70, in _execute_request
    response = requests.post(url=http_request.url,
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/api.py", line 119, in post
    return request('post', url, data=data, json=json, **kwargs)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/api.py", line 61, in request
    return session.request(method=method, url=url, **kwargs)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/sessions.py", line 542, in request
    resp = self.send(prep, **send_kwargs)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/sessions.py", line 655, in send
    r = adapter.send(request, **kwargs)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/requests/adapters.py", line 498, in send
    raise ConnectionError(err, request=request)
requests.exceptions.ConnectionError: ('Connection aborted.', timeout('The write operation timed out'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/nik/pythonProjects/etg/handleExtractingPdfContents.py", line 56, in handle_extracting_pdf_content
    result: FileRef = extract_pdf_operation.execute(execution_context)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/pdfops/extract_pdf_operation.py", line 131, in execute
    location = ExtractPDFAPI.extract_pdf(execution_context, self._source_file_ref, self._extract_pdf_options)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/internal/service/extract_pdf_api.py", line 42, in extract_pdf
    location = CPFApi.cpf_create_ops_api(context, cpf_content_analyzer_req, [file_ref],
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/internal/api/cpf_api.py", line 63, in cpf_create_ops_api
    response = http_client.process_request(http_request=http_request,
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/internal/http/http_client.py", line 41, in process_request
    response = _execute_request(http_request)
  File "/home/nik/pythonProjects/etg/venv/lib/python3.8/site-packages/adobe/pdfservices/operation/internal/http/http_client.py", line 81, in _execute_request
    raise SdkException("Request could not be completed. Possible cause attached!", sys.exc_info())
adobe.pdfservices.operation.exception.exceptions.SdkException: description =Request could not be completed. Possible cause attached!, requestTrackingId=(<class 'requests.exceptions.ConnectionError'>, ConnectionError(ProtocolError('Connection aborted.', timeout('The write operation timed out'))), <traceback object at 0x7f56073b2bc0>)

As seen in the logs, the request-id is not visible. Would be helpful if you can provide clarity on why this mission-critical part of your app is failing. PDF which returns the error is attached.

[Nikhil Ranka]

* why this mission-critical part of our app is failing

[James24509064ozy8]

I am getting this same message. It was working fine a few weeks ago.