Uncaught (in promise) Error: getMetadata request failed

New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

I'm using the Adobe Embed PDF API to view PDFs on my site.

But I'm getting the 'Uncaught (in promise) Error: getMetadata request failed' error, when running on Chrome DevTools - Simulator (iPhone only).

(It was working fine in Edge DevTools - Simulator)

 

Error console:

bootstrap.js:2 Uncaught (in promise) Error: getMetadata request failed
    at bootstrap.js:2:959314
    at bootstrap.js:2:1653712
    at s (dc-mobx.js:16:23365)
    at Yt (dc-mobx.js:16:45501)
    at e.track (dc-mobx.js:16:48113)
    at e.onInvalidate (dc-mobx.js:16:23340)
    at e.runReaction (dc-mobx.js:16:47892)
    at pn (dc-mobx.js:16:50058)
    at ln (dc-mobx.js:16:49694)
    at dc-mobx.js:16:54954

 

The Adobe Demo page is getting the same error

Nghia258603308wig_0-1661788319954.png

 

How to resolve it?

TOPICS
PDF Embed API

Views

183

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

I've had the same problem, even testing in real iPhones in safari, seems to be a lib issue as any PDF I've tested raised the same error.

It was all tested in the latest version available (2.28.1_3.1.0-ded612bc).

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

Copy link to clipboard

Copied

I can confirm this - checking internally.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

Is there any update on this? We suddenly ended up unable to view any of the PDFs when using Safari on iOS, and also what I realised is the same occurs when the window-size is mobile-based, such as using the responsive option on Chrome DevTools. We might need to move away from your tool just because of this, I tried every way to fix this with no success yet. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 22, 2022 Sep 22, 2022

Copy link to clipboard

Copied

How is this not a priority problem/fix for you guys @Raymond Camden 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

LATEST

I've reported it, but unfortunately that's the best I can do for now. I did ask for an update however.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources