URL in PDF not working when embedding PDF through Adobe I/O API

Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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We have a bunch of URLs in an PDF document.
If I open the PDF on my computer, all URLs can be clicked and they open in a browser. All works fine.

We have now integrated this PDF through Adobe I/O ond our webpage. The URLs can also be clicked, even a popup is getting displayed if I'd like to open the URL.
I click on "Open Link" but nothing happens... what is wrong?

Olivier5F8A_0-1615297944041.png

Help will be highly appreciated... and it's quite urgent. 😕
Thanks a lot!

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Community Beginner , Mar 09, 2021 Mar 09, 2021

I just found the problem... the browser regognizes that kind of URL opening as popup and blocks it.

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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I just found the problem... the browser regognizes that kind of URL opening as popup and blocks it.

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New Here ,
May 18, 2021 May 18, 2021

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Were you able to bypass the pop-up blocker?  I'm having the same issue.

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Community Beginner ,
May 18, 2021 May 18, 2021

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No, I wasn't and the Adobe support didn't reply.
I needed the solution quite fast and therefore had to use another tool instead of going for the Adobe I/O integration.

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Hi,

We are sorry for missing on this. It seems that the action is considered as pop up by browser and hence hyperlink doesn't open the file though it should ideally not have happened because the action was on explicit user click. I agree that this is an important bug. We have added it for our near term roadmap for resolution.

 

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