An error was encountered while processing the file. Some feature might not work.

[Jelco5F90]

Hello,

We have implemented the PDF embed API into our site for users to view PDF documents which are stored in AWS S3. But we have a few files which generate the error: An error was encountered while processing the file. Some feature might not work.

I have checked the pdf files in question, but they appear to be fine. I can also open them in Acrobat reader and other pdf readers.

I have uploaded one of the files into the demo website and it also shows this error. Is there anything that can be done to show these pdf files correctly in the viewer? Unfortunately, I cannot share the files publicly, as the PDF documents in question contain confidential information. If I edit the PDF to mask the confidential information, the edited file is shown correctly... soo

Thanks!

[Jelco5F90]

We use Datalogic PDF checker for other purposes, but I have checked the faulty PDF and attached the result. The only error given was about embedded fonts. Could this cause the issue?

Fonts Results
Errors:
Uses Base 14 fonts not embedded in document:
Helvetica (1 instance)
Times-Bold (1 instance)
Times-Roman (1 instance)

PDF Checker 2.0.1  Copyright 2018-2020 Datalogics, Inc. All Rights Reserved
Tue Feb  2 07:23:04 2021
JSON Profile: everything.json

<<=CHECKER_SUMMARY_START=>>
general:born-digital
userdata:contains-optional-content
fonts:uses-base14fonts-not-embedded
images:color:resolution-too-low
<<=CHECKER_SUMMARY_END=>>

General Results
    Errors:
        None
    Information:
        Document was born digital.  It was produced from PDF authoring software and so it may contain text, images, tables, forms, and other objects.  These types of PDFs typically do not require OCR.
    Checks Completed:
        born-digital
        claims-pdfa-conformance
        claims-pdfe-conformance
        claims-pdfua-conformance
        claims-pdfvt-conformance
        claims-pdfx-conformance
        contains-owner-password
        contains-signature
        damaged
        image-only
        password-protected
        pdf-v2
        unable-to-open
        xfa-type

Userdata Results
    Errors:
        None
    Information:
        Contains optional content (layers)
    Checks Completed:
        contains-annots
        contains-annots-not-for-printing
        contains-annots-not-for-viewing
        contains-annots-without-normal-appearances
        contains-embedded-files
        contains-metadata
        contains-optional-content
        contains-private-data
        contains-transparency

Fonts Results
    Errors:
        Uses Base 14 fonts not embedded in document:
            Helvetica (1 instance)
            Times-Bold (1 instance)
            Times-Roman (1 instance)
    Information:
        None
    Checks Completed:
        fontdescriptor-missing-capheight
        fontdescriptor-missing-fields
        uses-base14fonts-not-embedded
        uses-fonts-fully-embedded
        uses-fonts-not-embedded

Objects Results
    Errors:
        None
    Information:
        None
    Checks Completed:
        contains-javascript-actions
        contains-thumbnails

Cleanup Results
    Errors:
        None
    Information:
        None
    Checks Completed:
        suboptimal-compression

Image Results
    Errors:
        None
    Information:
        None
    Checks Completed:
        alternate-images

    Color Images
    Errors:
        None
    Information:
        Low resolution color image(s) present:
            Total: (1 instance)
    Checks Completed:
        image-depth
        resolution-too-high
        resolution-too-low
        uses-jpeg2000-compression

    Grayscale Images
    Errors:
        None
    Information:
        None
    Checks Completed:
        resolution-too-high
        resolution-too-low
        uses-jpeg2000-compression

    Monochrome Images
    Errors:
        None
    Information:
        None
    Checks Completed:
        resolution-too-high
        resolution-too-low
        uses-jbig2-compression

[Sharon341924925biq]

An error was encountered while processing the file. Some features might not work

HOW DO i FIX THIS ERROR what is above means nothing to me