Document Services API Node JS - Socket Hang up

Community Beginner ,
May 18, 2021 May 18, 2021

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Hi,

 

I've created a Node JS solution using the document services API which converts ~15 files to PDF, then combines them to a single PDF.

 

Almost every time i run it, one of the PDF conversion or combining operations fails with 'ServiceApiError: request timed out, 10 seconds expired' and 'Unexpected Error, request could not be completed Error: socket hang up'.

 

Due to how common this error is, the solution is currently unusable.

 

I saw another post on here mentioning a similar error and it was left that it was probably a connectivity issue. I do not beleive this is the case though. The Node JS app is running on a server in a corportate data centre and we do not have connection problems.

 

I also want to mention that the error is not occuring on a specific file conversion or combine. It changes each run. I've also tried to throttle it to reduce any potential connectivity issues by running all of the operations synchronously (1 by 1), rather than all at the same time. This didn't seem to make a difference.

 

Has anyone had experience with this or can suggest what I can do?

 

Thanks!

 

 

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Community Beginner , May 19, 2021 May 19, 2021
I believe this is now resolved and it turned out to be quite simple. I didn't realise you could configure the timeout lengths for the PDF Tools SDK as is in the documentation. When I increased from the default of 10 seconds it stopped the errors.

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Can you share the input files?

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Community Beginner ,
May 18, 2021 May 18, 2021

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Sorry I can't. They contain sensitve information. They are all fairly standard Word, Excel, PowerPoint files I believe though.

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Community Beginner ,
May 19, 2021 May 19, 2021

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I believe this is now resolved and it turned out to be quite simple. I didn't realise you could configure the timeout lengths for the PDF Tools SDK as is in the documentation. When I increased from the default of 10 seconds it stopped the errors.

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