embeded PDF not working in Chrome on mobile phones

Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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We have embeded a PDF file on our website through Adobe PDF Embed API.
On all desktop browser the PDF gets loaded and properly display.
On mobile it works on Safari and Firefox, Chrome surprisingly always shows an error after having loaded 100% of the document. Taping on "ok" doesn't get you any further... it seems that nothing is loaded...
And yes, I tried various mobiles phones with Chrome... it never worked!

Any ideas how to solve this issue?

Olivier5F8A_0-1615308670356.png

 

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Could you share the link to the website so we can take a look?

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Can I share it privately? I don't want to publish our Staging URL.

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Sure, you can send in a private message.

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