File Preview Error: Demo works but new PDF does not

New Here ,
Apr 11, 2020 Apr 11, 2020

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Hey all, 

Cool tool.  But can't get it to run with my own PDF.  Works fine with demo PDF from tool.. so know I have the ClientID and credentials setup.


Works: http://c19rh.org/assets/1/yes.html

Error: http://c19rh.org/assets/1/no.html

Source File reference in no.html: https://c19rh.org/smx.pdf


What am I missing?  Thanks!

 

<!-- Works fine with demo PDF from adobe.com -->

<div id="adobe-dc-view" style="height: 760px; width: 800px;"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
	document.addEventListener("adobe_dc_view_sdk.ready", function(){ 
		var adobeDCView = new AdobeDC.View({clientId: "d6b9af64d40d44bcafe797e71085ecc6", divId: "adobe-dc-view"});
		adobeDCView.previewFile({
			content:{location: {url: "https://documentcloud.adobe.com/view-sdk-demo/PDFs/Summary.pdf"}},
			metaData:{fileName: "Summary.pdf"}
		}, {embedMode: "SIZED_CONTAINER"});
	});
</script>

<!--  Swapped out location URL and file name - get "file preview error". 

<div id="adobe-dc-view" style="height: 760px; width: 800px;"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
	document.addEventListener("adobe_dc_view_sdk.ready", function(){ 
		var adobeDCView = new AdobeDC.View({clientId: "d6b9af64d40d44bcafe797e71085ecc6", divId: "adobe-dc-view"});
		adobeDCView.previewFile({
			content:{location: {url: "https://c19rh.org/smx.pdf"}},
			metaData:{fileName: "smx.pdf"}
		}, {embedMode: "SIZED_CONTAINER"});
	});
</script>
-->

 

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Download and install, How to, View SDK

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correct answers 1 Correct Answer

New Here , Apr 11, 2020 Apr 11, 2020
Ahh, figured it out. If the PDF link is https://  in the code, then you have to load the page as https:// And if the pdf link is NOT secure, then the page has to load not secure... 

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Ahh, figured it out.

 

If the PDF link is https://  in the code, then you have to load the page as https://

 

And if the pdf link is NOT secure, then the page has to load not secure... 

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New Here ,
Jun 02, 2020 Jun 02, 2020

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Im having the same issue, but I don't undersand what you mean in your response. Both files (the adobe demo and my file) are https:// so what is it that I need to change to get my file to load?

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi, We will be happy to help you, if you can share the more context, it would be great if you can share your snippet along with developer console of the browser if there are any error there.

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New Here ,
Mar 29, 2021 Mar 29, 2021

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LATEST

Hi there,

After trying all possible hits and trials, I found a solution that worked for me.

Below is the code I was trying and was getting the same File Preview Error. As you can see, the url starts with http and ends with the file name.

im89021061_0-1617058928687.png

 

I just removed the http://syncit.in and gave the rest of the path for the file name like below, and it worked for me:

im89021061_1-1617058928738.png

 

 

Hope this helps solve the issue.

 

Regards

Adnan

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