File Preview Not Available. Domain Not Authorized

New Here ,
Jun 03, 2020 Jun 03, 2020

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I successfully integrated on one site I manage for work with no issues, however on the other site I manage in a volunteer role I'm seeing the issue that the "File Preview is Not Available. This application domain (http://phadp.org) is not authorized to use the provided View SDK Client ID."

 

I've double checked the key and the domain I used when registering, but I cannot figure out why I continue to get this message.

 

Malkayah_0-1591206812286.png

http://phadp.org/?q=node/832

 

Any help would be appreciated. 

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Adobe Employee ,
Jun 03, 2020 Jun 03, 2020

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Hi Malkayah, Thanks for using View SDK, It is because you whitelisted API Key for domain www.phadp.org but you are trying to access your website by phadp.org domain.  


http://www.phadp.org/?q=node/832 This is working.

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New Here ,
Jun 03, 2020 Jun 03, 2020

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Thanks for the reply. Is there a way to add both variations of the domain to the whitelist? Obviously I have no control over how end users chose to visit the domain.

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Adobe Employee ,
Jun 03, 2020 Jun 03, 2020

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Please create the API key for "phadp.org" then it should work for both variations of the domain. Thanks.

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New Here ,
Jun 03, 2020 Jun 03, 2020

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I did as suggested, and it works for "phadp.org" but when I manually type "www.phadp.org" I get a different file preview error. This one does not saw it is not authorized, but says, "Please reload to try again". Reloading does nothing.

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Adobe Employee ,
Jun 03, 2020 Jun 03, 2020

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Issues is occurring because of Cross-origin resource sharing (CORS) which says webpage and file location URL needs to be on the same domain. Example: webpage: https://example.com/viewer/test.html; PDF location: https://example.com/resources/abc.pdf)

In your case, it looks like you are passing the PDF URL as http://phadp.org/files/owoh/owoh24_2.pdfif you pass the File location URL relative to your domain like "/files/owoh/owoh24_2.pdf", then it should work in both cases.

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New Here ,
Jun 04, 2020 Jun 04, 2020

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That did the trick. Thanks!

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Hello,

 

Can someone help me? I'm also facing the same problem.

I created a credential ID for my domain www.roundstudy.com using this Link

and then created a html code on live demo https://www.adobe.com/go/dcviewsdk_demo for my pdf that I uploaded from my local folder. I pasted that code on my iFrame 

 

HTML Code: <div id="adobe-dc-view"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
document.addEventListener("adobe_dc_view_sdk.ready", function(){
var adobeDCView = new AdobeDC.View({clientId: "9f1b28edec7b42fcb3581a1a501373d9", divId: "adobe-dc-view"});
adobeDCView.previewFile({
content:{promise: "<FILE_BLOB_PROMISE>"},
metaData:{fileName: "<FILE_NAME>"}
}, {});
});
</script> 

 

credit id: 9f1b28edec7b42fcb3581a1a501373d9

Domain name: www.roundstudy.com.

 

but when I upload the code on my website there is an error: "File Preview is Not Available. This application domain (xxxxxxxxxxxxxxx) is not authorized to use the provided View SDK Client ID."

 

Am I following the right process? Could someone guide me through it

 

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Hi there, could you be more specific on where are you locating the pdf file, and in which url are embeding the script?

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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I've located the file in my local drive. I don't know how to get the source url for the file. The url where I'm embeding the script is roundstudy.com

 

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Thats the problem, the pdf file should be on your website, or in any other site that you could host the pdf file. Also the url should be a direct link, that means that the pdf file will begin to download as soon as the moment you access to that url. 

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Community Beginner ,
Apr 10, 2021 Apr 10, 2021

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Thank you @German5FFC for the help. Could you suggest me some site where I can keep my pdf and use the link. I was thinking of using Mega where I can upload all my files and use the link as pdf source. Could you also confirm if the steps I'm following are they correct? 

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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Dropbox, Google Drive are good options too. Keep in mind that there are limits on how many people can access that file. And do not forget the difference between a direct link and a link to a file. For example

link to a file: https://www.dropbox.com/s/3epmnxwhrnk7lgd/Bodea%20Brochure.pdf?dl=0

direct link: https://dl.dropboxusercontent.com/s/3epmnxwhrnk7lgd/Bodea%20Brochure.pdf

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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Google drive is a better option which link should I be using as source link (Link to file / direct link). Is this code correct ?

<div id="adobe-dc-view"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
document.addEventListener("adobe_dc_view_sdk.ready", function(){
var adobeDCView = new AdobeDC.View({clientId: "9f1b28edec7b42fcb3581a1a501373d9", divId: "adobe-dc-view"});
adobeDCView.previewFile({
content:{promise: "<FILE_BLOB_PROMISE>"},
metaData:{fileName: "<FILE_NAME>"}
}, {});
});
</script>

 

Do different webpages require differnt clinet id

e.g. if I have Client Id a3463456 for a domain name ww.roundstudy.com can i use the same client ID for 

 www.roundstudy.com/faq ?

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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The code is ok.
And no, the client id is the same for every page of your domain.

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Community Beginner ,
Apr 11, 2021 Apr 11, 2021

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Thank you very much @German5FFC . I'll try this and see if it works.

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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Hi @German5FFC 

 

I'm still facing the same issue. When i load the code in my iframe this error appears

vipul0D4D_0-1619334213143.png

The code I use is

 

<div id="adobe-dc-view"></div>
<script src="https://documentcloud.adobe.com/view-sdk/main.js"></script>
<script type="text/javascript">
	document.addEventListener("adobe_dc_view_sdk.ready", function(){ 
		var adobeDCView = new AdobeDC.View({clientId: "9f1b28edec7b42fcb3581a1a501373d9", divId: "adobe-dc-view"});
		adobeDCView.previewFile({
			content:{location: {url: "https://dl.dropboxusercontent.com/s/u9dmuz8dx5jtddr/Visning%20af%20PDF%20i%20MB%2001.pdf"}},
			metaData:{fileName: "Visning af PDF i MB 01.pdf"}
		}, {});
	});
</script>

I'm using dropbox for my pdf location and the direct link is "https://dl.dropboxusercontent.com/s/u9dmuz8dx5jtddr/Visning%20af%20PDF%20i%20MB%2001.pdf"

My domain name is "www.roundstudy.com".

 

Please help

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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Try to register the domain that the error is showing

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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I tried it and it's working now thank you very much ☺️☺️☺️ @German5FFC 

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Community Beginner ,
Apr 25, 2021 Apr 25, 2021

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😄

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Community Beginner ,
May 03, 2021 May 03, 2021

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@German5FFC 

 

How can we disable commenting in the annotation feature

vipul0D4D_0-1620051897776.png

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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You should set showAnnotationTools on false.

For example:

var adobeDCView = new AdobeDC.View({clientId: "blablabla1", divId: adobe-dc-view});
adobeDCView.previewFile({
content:{location: {url: url}},
metaData:{fileName: name}
}, {embedMode: "FULL_WINDOW", showAnnotationTools: false});

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Community Beginner ,
May 03, 2021 May 03, 2021

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@German5FFC  But I want require the highlight pen option but not the commnet feature

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LEGEND ,
May 03, 2021 May 03, 2021

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Highlights are comments. They are one of the many comment types available in PDF.

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Community Beginner ,
May 03, 2021 May 03, 2021

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Im not really sure if you can, I strongly advise you to check the documentation. If you are desperate, you can hide them with css. Every button you see has an id (stickyNote, highlight, freehandTool, etc). 

 

German5FFC_0-1620101520226.png

 

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