FINAL documents are failed to be generated

New Here ,
Mar 21, 2021 Mar 21, 2021

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Hi,

 

I'm trying to convert Word doc to PDF but it failed.

I've noticed that by clicking 'Edit Anyway', the PDF was generated successfully.

 

Any advice on why the 'FINAL' mark leads the conversion to fail?

Shaharsamira_1-1616317332086.png

 

description ='An Internal Server Error has occurred.; transactionId=***** requestTrackingId='****'

 

If that's fine, I can share the transactionId and requestTrackingId.

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LEGEND ,
Mar 21, 2021 Mar 21, 2021

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I imagine it is a PDF/A file. You should not be trying to edit them, they are indeed marked final. Ask the creator for non-final work.

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