Internal server error (PDF to PPTX export)

New Here ,
May 25, 2021 May 25, 2021

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I am working with PDF file of 43 pages (18.2 mb). For some reason we get 500 error during its export.

Error could be solved if I reduce the number of pages required for the export.

{
requestTrackingId: 'tJEXfIuVZnonTHw1J0sqmtujeg2DB7zt',
statusCode: 500,
name: 'ServiceApiError',
errorCode: 'INTERNAL_SERVER_ERROR'
}

In the unit description I see that "Per API request for a single document output, up to 50 pages". Are there any additional limitations and requirements to check before the export?

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PDF Services API

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Adobe Employee ,
May 25, 2021 May 25, 2021

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The limitations are listed here:

https://opensource.adobe.com/pdftools-sdk-docs/release/latest/dcserviceslicensing.html#usage-limits

 

Just to rule out other aspects:

  • Are there other charateristics of your PDF? Form? Has protection on it?
  • What are you exporting to?
  • Are you encountering any errors using other documents?
  • Are you using an SDK or REST API?

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New Here ,
May 26, 2021 May 26, 2021

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Today I see that export PDF operation successfully completed. Thanks.

I will attach answers to your questions. Maybe it might improve stability in future.

 

PDF Producer: Adobe PDF Library 15.0
PDF Version: 1.4 (Acrobat 5.x)
Page Size: 80.63 x 60.47 in
Fast Web View: Yes
Tagged PDF: Yes

No protection.

 

Exporting to PPTX.

 

I tried on more than 10 other documents - works as expected.

 

I use SDK.

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