"The user is not Authenticated" - Embed API

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Feb 15, 2021 Feb 15, 2021

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I am getting an error when using the AdobeDC Embed API where somthimes it fails to embed the PDF and I get an console error stating "The user is not authenticated". This happens intermittently, often when I refresh the page and try comming back to the same PDF.

 

The API key I am using does not change, so I am unsure what is causing it to fail authentication.

 

I have checked the cookies and I am not sure if there is a correlation. Sometimes there are no cookies when I get an error, sometimes there are cookies in an "adobe.com" directory and somethimes in a "documentcloud.adobe.com" directory.

 

I would appreciate any help.

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PDF Embed API

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