Save Buffer to ServiceNow

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Mar 03, 2021 Mar 03, 2021

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Dear valued Community,

 

we are currently trying to use and integrate the PDF Embed API in our Platform of "ServiceNow". What we already achived is, that a PDF attachted to a record can be viewed and annotated.

 

The main problem is, that the PDF get's destroyed after saving it via GlideSysAttachment.write() into the ServiceNow Database. We are receiving a blank PDF which includes the correct number of pages and - if available - save Annotations made via the API.

 

I think that our code is mocking up the binary part of the PDF, while (trying to) translating the BufferArray into String, as the .write() function is awaiting a plain string.

 

Our options:

{
showDownloadPDF: true,
showPrintPDF: false,
enableAnnotationAPIs: true,
includePDFAnnotations: true
}

 

Our Transform-Part in the Save-Promise:

var textDecoder = new TextDecoder('utf-8');
file.content = textDecoder.decode(content);

 

I know, that we are doing it wrong, because transforming binary into String will mock up the part, but how can we implement the Save-Callback to Store the file as an new Attachment in ServiceNow?

 

Do we need to use the .writeBase64() function after doing some other magic in the Save-Callback? Our workaround is to download the file via the Download-Option and attaching it back to the record. But - honstly - thats not very userfriendly and we would like to use the possibilities provided by both APIs or systems.

 

Any help is appreciated!

 

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PDF Embed API

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