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échec de la MAJ Photoshop vers la version v 23.0.1

New Here ,
Nov 15, 2021 Nov 15, 2021

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Bonjour,

j'essaie continuellement de mettre à jour Photoshop vers la version v 23.0.1, mais je me heurte chaque fois à un échec avec le Code d'erreur 113.
Je n'ai aucun problème avec les mises à jour de Bridge, Lightroom et Camera Raw. Mais je rencontre ce problème à chaque mise à jour de Photoshop, même en désactivant les firewall et antivirus. Comment faire ?Capture d’écran 2021-11-15 095745.jpg

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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McD35170, you are on the right track. Unfortunately, the computer is currently blocked from being able to contact our servers. Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs-1.html?opt=ret0262&adob... for additional steps you can take to correct the error.

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New Here ,
Nov 19, 2021 Nov 19, 2021

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j'ai déjà essayé de mettre à jour en désactivant firewall et antivirus, mais ça ne fonctionne toujours pas

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Adobe Employee ,
Nov 19, 2021 Nov 19, 2021

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I am sorry to hear that you could not locate why the computer is blocked from contacting our servers. For your next steps, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so that our support team can provide direct assistance.

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