어도비 크레이티브 클라우드에서 다운할때 대기중인 상태가 계속 지속됨.

[daring_style2815]

포토샵, 일러스트 외의 다른 프로그램을 다운하려고 하니까 계속 대기중이라는 표시만 1시간째 뜨는 중이고 다운로드가 시작이 안되는 것 같은데 왜 이런건지 모르겠음. 

[Shivangi_Gupta]

Hi there,

If installation status shows up as waiting that means there is another installation/update in progress. Could you check that? If the issue persists, please close Creative Cloud desktop application and reboot your machine.

Let us know if it brings any change. 

^SG

Did you know that as part of your Creative Cloud subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Learn more- https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display

[kglad]

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.