191 error code when installing XD

New Here ,
Jul 23, 2021 Jul 23, 2021

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Hey,
I can't install XD can anyone help?
Exit Code: 191 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRC215.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: error 0x80070005: Windows cannot create the AppContainer profile for the Microsoft.UI.Xaml.2.5_2.52012.2002.0_x64__8wekyb3d8bbwe package. ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRC215.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: error 0x80070005: Windows cannot create the AppContainer profile for the Microsoft.UI.Xaml.2.5_2.52012.2002.0_x64__8wekyb3d8bbwe package. -------------------------------------------------------------------------------------
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Creative Cloud , Installation , New user

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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Error code 191 is sadly a generic code. Try the possible solutions listed below:

 

I do see this bit in your log: OS_Error_Code: 0x80073cf6.

Based on Microsoft's Common error codes list, this means:

 

ERROR_INSTALL_
REGISTRATION_FAILURE
0x80073CF6 The package can't be registered.
For more information, check the AppXDeployment-Server event log.

 

 

From the Microsoft page:

----------

To access the packaging and deployment event logs by using Event Viewer, follow these steps:

  1. Perform one of the following steps:

    • Click Start on the Windows menu, type Event Viewer, and press Enter.
    • Run eventvwr.msc.
  2. In the left page, expand Event Viewer (Local) > Applications and Services Logs > Microsoft > Windows.

  3. Check for available logs under these categories:

    • AppxPackagingOM > Microsoft-Windows-AppxPackaging/Operational
    • AppXDeployment-Server > Microsoft-Windows-AppXDeploymentServer/Operational

 

Start by looking at the logs under AppXDeployment-Server. If the error was caused by 0x80073CF0 or ERROR_INSTALL_OPEN_PACKAGE_FAILED, additional details may be present in the AppxpackagingOM logs.

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