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1

2 Step Verification - My phone number has change.

New Here ,
Sep 23, 2019 Sep 23, 2019

This is my secondary account.  I'm having trouble logging into my Adobe account.
My mobile network operator has been changed some phone numbers in the recent times (Viettel Telecom, from +8416 to +843). So I didn't receied a 2-step verification code.

Old: +8416 xxxxxxxx
New: +843 xxxxxxxx

How do I log into my account?
Thank you.

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correct answers 1 Correct answer

Community Expert , Sep 23, 2019 Sep 23, 2019

Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

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Community Expert ,
Sep 23, 2019 Sep 23, 2019

Use a secondary e-mail (if you entered one) or contact customer care: https://helpx.adobe.com/contact.html

ABAMBO | Hard- and Software Engineer | Photographer
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New Here ,
Feb 11, 2020 Feb 11, 2020

Ok i click the link so what?? is not helping me in contacting them. I lost my old phone number and is in desperate help as i need do school work

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Community Expert ,
Feb 14, 2020 Feb 14, 2020
LATEST

Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer
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