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6 February 2024 : (Bugreport / Solution) CreativeCloud Sync makes Explorer.exe nearly unusable

Community Beginner ,
Feb 07, 2024 Feb 07, 2024

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Hello,

 

There seems to be a current problem with a Creative Cloud updated which I received yesterday on 6 February 2024.

 

Since I found the solution, I wanted to share it here.

 

Problem description: Every time I select (select, not open) a file or folder in Explorer.exe using the mouse or by pressing a key, I get a 2-3 seconds delay and a wait-cursor. When I want to search a folder that starts with “Test”, I usually fast-type “Test”. Since there is a 2-3 seconds delay for each key press, entering the folder name “Test” takes 10 seconds, and the mouse cursor switches between "normal" and "hour glass" like crazy.

 

I killed all Creative Cloud tasks and services using Process Explorer, and disabled Creative Cloud File Sync in the settings. Nothing helped.

 

I analyzed the issue using Process Monitor, and found out that every time a folder is selected in Explorer.exe , the file C:\Users\...\AppData\Local\Temp\CreativeCloud\ACC\ACC.log gets updated and the following two entries are added:

 

02/07/24 15:11:56:733 | [INFO] |  | KANE | OOBEUtils | SharedMemory |  | OOBEUtils | 20560 | Performing timedGet operation

02/07/24 15:11:57:265 | [INFO] |  | KANE | OOBEUtils | SharedMemory |  | OOBEUtils | 19876 | Performing timedGet operation

 

Analyzing the loaded modules of Explorer.exe , I can see that the faulty module is located in

C:\Program Files\Common Files\Adobe\Adobe OS Extension\

One of these files (all were updated yesterday and the problem started at exactly this time!):

06.02.2024  14:33           278.960 AdobeExplorerExtension.dll

06.02.2024  14:33           666.032 AdobeExplorerExtensionCore.dll

06.02.2024  14:33           425.392 AdobeExplorerExtensionCustomHook.exe

 

Solution: Disabling access to this folder using NTFS permissions solves the problem immediately.

 

I really want to know how many system services are infested with this Creative Cloud thing. I just want to use Photoshop and not having dozens of services and “OS Extensions” installed…

 

TOPICS
Creative Cloud , Feature request

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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p.s.  other users are reporting success with your solution!!   (thank you very much for adding that to the community.)

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