7 day free trial

[Elsa5CDD]

I just signed up for the Adobe 7 day free trial and was given order # and payment dues.

• When I try to download onto my iPad, it directs me to the Apple store, who then again asks for payment info!  Why is this required twice?  I don't want to be paying Apple again for this trial!!  Can someone let me know if I should proceed?  This is totally confusing!!

[John T Smith]

I don't do Apple, so I do not know what is available to install on an ipad with a regular subscription

Chat support may know

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Dj_Creative_Enthusiast]

Hi,

Please Go to the following Direct download link once : https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html  & scroll down to the section "Problems installing? Try alternative download links" , you'll see the option for MacOS Downloads. 

Please try downloading the Creative Cloud App from there and after the installation is complete, you may Sign in with your Adobe ID ( registered email address) and activate the Product.

In case issue persists, please contact Adobe Support as per the Support contact details shared by other Community professional already. 

Thank you.