Accidently Cancelled CC Subscription

New Here ,
Apr 11, 2022 Apr 11, 2022

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Hello,

  

   Over the weekend I was attempting to manage my account, and was looking at a different package. I accidently cancelled my account. It's still active until later this month, but I can't find a place to revert the cancellation.  I see many other cases similar to this in which support was able to simply revert the cancellation request. Again, all I'm trying to do is remain a paying customer and keep my subscription as-is.  How do I go about doing that?


Thanks!

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Creative Cloud

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Adobe Employee ,
Apr 11, 2022 Apr 11, 2022

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2048bit, have you already implemented the steps listed in https://helpx.adobe.com/manage-account/using/renew-restart-extend-membership.html and tried purchasing a plan?  If so, then please get in touch with our support team by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  A member of our team will be happy to work with you to update your membership status. 

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